FAQ
Booking your session: To book a session please email Taylor@shotbymarleyandco.com or schedule now on the collections page. To hold a specific date and time a 50% session fee is due upon booking. Session fees are non-refundable. The remaining balance is due the day of your session and can be paid by cash, check or credit card. Once you book your session, you will receive a confirmation email with the Date, Time and location.
Turn time: Edited images will be delivered approximately 1-3 weeks after your shoot.
Studio Session: Are Subject to an additional charge
TRAVEL FEE: There is a minimum travel fee of $50 for locations outside of Dallas / Rockwall / Collin County.
BEFORE YOUR SESSION: Please have yourself and your children dressed and ready to go. This includes hair combing and faces cleaned. Children are more likely to become irritated if they are messed with too much prior to their session.
PRINT ORDERS: Print orders must be paid in full at time of ordering. Cancellations are subject to a 50% fee in the event that you change your mind after placing your order. Once your order has been sent to the lab, cancellations are no longer an option. Due to the custom nature of each print, all sales are final. This also includes digital files.
FINAL PRINT ORDERS: Your final print order will be delivered approximately 10 business days after ordering.
SHIPPING / RETURNS: All orders are drop shipped directly from the lab to your doorstep. If your portrait is damaged during delivery you must contact Shot by Marley & Co within 24 hours of receiving you order to discuss return options.
PORTRAIT CARE: Handle your portraits with extreme care. Damage incurred as a result of improper handling, framing or hanging is the responsibility of the client. 16x24 portraits mounted on white foam core board is a paper product and is subject to warping from humidity changes.
REPRINTS/RE-EDITS: All ordered images will be kept on file for one year after your original order. All other images not ordered will be kept on file for 4 weeks following your original order. Please download all your images once received. You are welcome to place a reprint order from the images you originally purchased. There is a $150 minimum on reprints + taxes and shipping. If you would like to have an image edited from color to black/white or from black/white to color there is a $50 fee.
THE PHOTOGRAPHER: Please only bring the people that will be photographed to the session. It is essential that I do not have to compete for your child’s attention and that I can make a connection with him or her without any additional distractions. Also, please do not bring your own camera or recording device to the scheduled session.
ONLNE GALLERY: Please download all your images once received. Your online gallery will expire and be deleted from our system 4 weeks after it is issued . If a gallery has to be re-issued there will be a $25 fee.
CANCELLATIONS: 24 hour notice is required to cancel, unless it is due to sudden illness or weather at which time you will be rescheduled. If you miss your session without notifying Shot by Marley & Co. your session fee will be forfeited.
We do not send raw images, ever. Don't even ask.
*Please Read Below*
*Shot by Marley & Co. retains all copyright ownership of all images created as a result of this portrait session. Shot by Marley & Co. reserves the right to use any picture in both print and digital form for business promotion. Images may not be reproduced for any reason without the express written permission of Taylor Ratliff. Any unauthorized duplication or publication will be prosecuted to the fullest extent of the law.*
*Prices are subject to change at any time however prices are locked in at your time of booking.*
Turn time: Edited images will be delivered approximately 1-3 weeks after your shoot.
Studio Session: Are Subject to an additional charge
TRAVEL FEE: There is a minimum travel fee of $50 for locations outside of Dallas / Rockwall / Collin County.
BEFORE YOUR SESSION: Please have yourself and your children dressed and ready to go. This includes hair combing and faces cleaned. Children are more likely to become irritated if they are messed with too much prior to their session.
PRINT ORDERS: Print orders must be paid in full at time of ordering. Cancellations are subject to a 50% fee in the event that you change your mind after placing your order. Once your order has been sent to the lab, cancellations are no longer an option. Due to the custom nature of each print, all sales are final. This also includes digital files.
FINAL PRINT ORDERS: Your final print order will be delivered approximately 10 business days after ordering.
SHIPPING / RETURNS: All orders are drop shipped directly from the lab to your doorstep. If your portrait is damaged during delivery you must contact Shot by Marley & Co within 24 hours of receiving you order to discuss return options.
PORTRAIT CARE: Handle your portraits with extreme care. Damage incurred as a result of improper handling, framing or hanging is the responsibility of the client. 16x24 portraits mounted on white foam core board is a paper product and is subject to warping from humidity changes.
REPRINTS/RE-EDITS: All ordered images will be kept on file for one year after your original order. All other images not ordered will be kept on file for 4 weeks following your original order. Please download all your images once received. You are welcome to place a reprint order from the images you originally purchased. There is a $150 minimum on reprints + taxes and shipping. If you would like to have an image edited from color to black/white or from black/white to color there is a $50 fee.
THE PHOTOGRAPHER: Please only bring the people that will be photographed to the session. It is essential that I do not have to compete for your child’s attention and that I can make a connection with him or her without any additional distractions. Also, please do not bring your own camera or recording device to the scheduled session.
ONLNE GALLERY: Please download all your images once received. Your online gallery will expire and be deleted from our system 4 weeks after it is issued . If a gallery has to be re-issued there will be a $25 fee.
CANCELLATIONS: 24 hour notice is required to cancel, unless it is due to sudden illness or weather at which time you will be rescheduled. If you miss your session without notifying Shot by Marley & Co. your session fee will be forfeited.
We do not send raw images, ever. Don't even ask.
*Please Read Below*
*Shot by Marley & Co. retains all copyright ownership of all images created as a result of this portrait session. Shot by Marley & Co. reserves the right to use any picture in both print and digital form for business promotion. Images may not be reproduced for any reason without the express written permission of Taylor Ratliff. Any unauthorized duplication or publication will be prosecuted to the fullest extent of the law.*
*Prices are subject to change at any time however prices are locked in at your time of booking.*